Privacy Policy
DELIVERY, RETURNS, PRIVACY POLICY, AND SALES AGREEMENT
1. Scope and Validity of Terms and Conditions
1.1. These terms and conditions apply to transactions conducted between the clients (hereinafter the Buyer) of the Aesthelis online store and Emthor Aesthetics OÜ (hereinafter Aesthelis) for the purchase of products (hereinafter Product/Products).
1.2. In addition to these terms, transactions in the Aesthelis online store are regulated by the laws of the Republic of Estonia.
1.3. Aesthelis reserves the right to amend these terms and product prices. Any changes will be reflected on the Aesthelis website at www.aesthelis.com.
1.4. By agreeing to these terms, the Buyer confirms that they have read, understood, and agree to comply with them.
2. Sales Agreement
2.1. The sales agreement is entered into once the Buyer confirms the order, and Aesthelis sends an order confirmation to the Buyer's email address.
2.2. The Buyer confirms the order and agrees to pay for it by clicking the "Pay" button.
2.3. The sales agreement becomes effective once the payment for the order has been received on the Emthor Aesthetics OÜ bank account.
2.4. If the ordered Product cannot be delivered (e.g., due to being out of stock), Aesthelis will notify the Buyer at the earliest opportunity and refund the full amount paid, including delivery fees, no later than 14 days from the notification.
3. Product Delivery
3.1. Aesthelis processes the order after the sales agreement becomes effective (i.e., after the invoice is paid) and hands it over to its logistics partners for delivery.
3.2. Products are usually delivered within 7–10 business days, often faster (3–5 business days). In exceptional cases, delivery may take up to 45 calendar days.
3.3. Aesthelis delivers products to the following countries: Estonia, Latvia, Lithuania, and Finland.
3.4. To ensure timely delivery, the Buyer must verify the accuracy of the delivery information provided.
3.5. Free delivery is offered in Estonia for orders exceeding €50.
4. Returns and Right of Withdrawal
4.1. The Buyer has the right to withdraw from the sales agreement within 14 days from receiving the Product. The returned Product must be unused, undamaged, in its original packaging, and with all labels intact.
4.2. The right of withdrawal does not apply if the Product is in a sealed package that cannot be returned for health or hygiene reasons (e.g., cosmetic products) and has been opened after delivery.
4.3. If a defect is discovered, the Buyer must contact Aesthelis customer support by sending an email to hello@aesthelis.com. The email must include:
- The reason for return;
- The Buyer's name and contact details;
- The Product order number;
- A description of the defect (preferably with photos).
4.4. The Buyer is responsible for return shipping costs, except in cases of defects or if the delivered Product does not match the order.
4.5. Aesthelis will refund the amount paid for the returned Product within 14 days of receiving the return request.
5. Privacy Policy
5.1. Aesthelis respects the Buyer’s privacy and processes personal data in accordance with applicable data protection laws.
5.2. Aesthelis collects and processes personal data only to fulfill and deliver orders. Personal data may include the Buyer’s name, contact details, and delivery address.
5.3. Payment data is processed through the Stripe INC payment system. Aesthelis does not store or access the Buyer’s credit card or banking details.
5.4. The Buyer has the right to:
- Request information about the personal data collected about them;
- Request corrections or deletion of their personal data;
- Opt-out of data processing for marketing purposes.
5.5. For questions regarding data protection and privacy policies, please contact us at hello@aesthelis.com.
6. Final Provisions
6.1. Any disputes arising from these terms will be resolved in accordance with the laws of the Republic of Estonia.
6.2. If the Buyer and Aesthelis cannot reach an agreement, the Buyer has the right to contact the Consumer Disputes Committee or take the matter to court.
For any questions, please contact us at hello@aesthelis.com.